M2I Corporation

AS Service

We will take a step forward with customer satisfaction.

AS progression order

STEP 01.
Delivery
Please fill in the details of the symptoms and enclose your business card and send it by prepaid courier
STEP 02.
Receiving
AS will be received in the order of delivery.
STEP 03.
Check and reply
After the inspection, we will reply to you by phone, text, or email.
STEP 04.
Proceed with repair
Repair the product.
STEP 05.
Check AS payment
Check whether the cost of the paid product is deposited or not.
(Omitted in the case of complimentary handling)
If an AS cost is incurred, check whether the cost is deposited or not.
STEP 06.
Delivery
M2I will send you a prepaid package.
(It takes about 1–3 days depending on the courier's situation.)

Where to send the package
Customer Support Team on the 1st floor of M2I Building, 11-35, Citizen-daero 327beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do

Warranty Guidance

1. Warranty Period: The warranty period for the product you purchased is 2 years based on the shipment of the headquarters.

2. Scope of Warranty: You can get a free repair for non-fault product failures during the warranty period above.

3. If it is treated free of charge outside of the warranty period: If you receive the same part again, you can receive it free of charge within a year.

4. If it is processed for a fee within the warranty period

Please note that the following cases are excluded from the scope of the free of charge.

(1) In case of non-conforming environment, electrical conditions, or handling other than those specified in the instruction manual

(2) If the failure is caused by customer negligence or something other than our products

(3) Products modified and repaired by Jangsong other than our company

(4) If the product is not the original method of use

(5) For use that cannot be expected at the scientific or technical level at the time of shipment from our company